FAQ

Frequently Asked Questions

General (7)

General

MBL International Corporation guarantees the material to be of merchantable quality at the time of shipment. Our liability is limited only to replacement of products up to the amount of the purchase price. MBL makes no other warranty, expressed or implied, including any implied warranty of fitness for a particular purpose or of merchantability. In no case shall MBL assume any responsibility for the use or handling of the product or any liability for consequential, special, indirect, or incidental damages resulting there from.

Our prices can be seen by all our registered US customers. If you are a US customer and cannot see the prices, please Login. If you are not a US customer, please click on the Distributor link at the top of the page to contact your local Distributor.

The protocol for each kit should be followed exactly to ensure that the kit performs to its specifications. MBL ELISA kits are designed to be optimized for the highest possible accuracy and sensitivity.

This is not recommended. The reagents provided are always specific to a particular analyte and kit lot. Please contact our Technical Support for more information.

MBL does not recommend changing the sample volume. Our ELISA kits are designed for optimal performance using the sample size indicated in the protocol.

  -Read the entire protocol carefully.
-Make sure the ELISA Kit has not exceeded its expiration date.
-Check that the kit reagents match the "materials provided" section of the protocol.
-Prepare samples according to protocol instructions.
-Collect all additional materials required and have all materials on your bench.
-Determine volumes of reagents required, and bring all reagents to room temperature.
-Call our Technical Support at 1-800-200-5459 if you have any questions.

MBL International is located at 4H Constitution Way in Woburn, Massachusetts, about 15 miles North of Boston.

Ordering (6)

Ordering

Payment terms are net 30 days from the invoice date. Prices are FOB Woburn, Massachusetts (see shipping information above). All prices quoted are in U.S. dollars. Prices are subject to change without notice. For customer convenience, MBL International Corporation will accept VISA, Master Card or American Express for purchases. Credit card approval must be obtained prior to shipment.

No products will be accepted for return, credit or replacement without prior authorization from an MBL staff member. All returns are subject to a 25% restocking charge. No product may be returned for credit after 7 days from receipt of the product.

Bulk orders can be placed with a customer service representitive by simply calling 1-800-200-5459 or sending an email to sales@mblintl.com. Please be sure to include the product name, code number, and quantity you wish to purchase.

MBL International needs specific information to correctly ship and bill the order. Please provide the following information:

  • Name
  • Billing Address
  • Shipping Address
  • Credit Card Number or PO Number
  • Phone Number
  • Email Address
  • Any Special Instructions you require for your shipment

 

MBL International has worldwide distribution. To find the distributor in your area please click here to view our distributor page. Simply choose your country and the correct distributor's contact infomation will be displayed.

How do I place an online order?

To place an order online, simply click on the desired product and click the Add To Cart button. If you are already logged into the site, just review your shipping and billing address before placing your order. If you are new to our site, please register with your ordering information and your order will be placed.

Shipping (2)

Shipping

Storage conditions for all of our products are indicated on the products, the product data sheet and/or the kit insert. Some products components require separate storage temperatures. Storage conditions for components must be maintained.

Depending on the stock, if your product is in stock and ordered by 3:00pm EST Monday through Thursday, it will ship that day for next day delivery. All orders are shipped overnight on ice packs, or dry ice, depending on the product.

Disclaimer: Once the product leaves the MBLI facility, the product is the responsiblity of the carrier and the buyer. MBLI will not refund products that were not accepted by the ship address.